Frequently Asked Questions
Everything you need to know about our premium gaming peripherals.
What is the standard shipping time for orders?
Orders are typically processed within 1-2 business days. Domestic shipping usually takes 3-5 business days, while international shipping can take 7-14 business days depending on your location.
What is your return policy for Arbiter Studio products?
We offer a 30-day return policy for items in original, unused condition with all packaging intact. Please contact our support team to initiate a Return Merchandise Authorization (RMA).
Do your keyboards and peripherals come with a warranty?
Yes, all Arbiter Studio hardware is covered by a 1-year limited warranty that protects against manufacturing defects and hardware failures under normal use.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.
How do I track my order once it has shipped?
Once your order leaves our warehouse, you will receive an automated email containing a tracking number and a link to the carrier's website to monitor your delivery status.
Are your mechanical keyboards compatible with both Windows and macOS?
Yes, our keyboards are designed to be plug-and-play compatible with Windows, macOS, and Linux, though specific software customization features may be Windows-exclusive.